Refund Details

Product Quality Guarantee Policy

For the following categories of products, will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. Reference of Quality Guarantee Solutions:  1. Refund: partial refund / full refund / return and refund. 2. Reship: resend partial products/a new replacement. 3. Repair or exchange. Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table .  
Product Guarantee Description
Product categoryGuarantee periodGuarantee SolutionsAdditional Instructions
Toys Hobbies and RobotRC Drones / RC Parts / RC Vehicles / RC Robot / Toys /Musical Instruments30 daysReship / Refund / RepairPlease click here for more details
Battery15 daysReship
Smart Watches  /  Machinery Parts  /  PC Power Supplies  /  Accessories30 daysReship / Refund / Repair/
Air Mouse90 daysReship / Refund / Repair/
Smart Wristband  /  Keyboards & Mouse  / Graphics Card  /  Motherboard /  Power Banks&Stations  /  Chargers  / Smart socket  /  Consumer Electronics  / Security Camera  /  Home & Garden90 daysReship / Refund/
Health & Beauty Hair products90 daysReship / Refund / Exchange/
Tools & Industrial productsPower Tools1 yearReship / Refund / Exchange / Repair/
Other products180 daysReship / Refund / Exchange/
Office Furniture  /  Sports & Outdoors180 daysReship / Refund / Repair/
Laptop1 yearReship / Refund / RepairPlease click here for more details
Mini PC1 yearReship / Refund / RepairPlease click here for more details
Secure Digital Memory Cards / USB Flash Drives / Laser Engraving Machines / Ebook Reador / Routers1 yearReship / Refund / Repair/
Projector1 yearReship / RefundPlease click here for more details
3D Printer1 yearReship / RefundPlease click here for more details
Smartphone1 yearReship / Refund / RepairPlease click here for more details
Solid State Drives2 yearsReship / Refund / Repair/
Tablet PCTablet PC1 yearReship / Refund / RepairPlease click here for more details
Package included accessories90 days/
Self-buying accessories180 days
Home AppliancesBrand products – Mainframe1 yearReship / RefundPlease click here for more details
Brand products – Wearing accessories (Rolling Brush / Side Brush / Filters / Cleaning Cloth / Wheels, etc.)60 daysReshipPlease click here for more details
Headphone / SpeakerWith battery90 daysReship / Refund / Repair/
Without battery180 days/
MonitorMonitor1 yearReship / Refund / Repair/
Package included accessories90 days/
Self-buying accessories180 days/
Lights & LightingUnbranded products90 daysReship / Refund / Repair/
Branded products1 year/
Lamp Belt180 days/
Electric ScootersHandlebar Grip / Saddle / Foot Pad14 daysReship / RefundPlease click here for more details
Wheels30 days
Battery / Charger180 days
Frame / Folded Components / Handlebar / Folding Stem / Disc Brakes / Front Fork / Back Fork / Accelerator / Brake Device / Controller / Displaying Meter / Motor / Remote Controller / Front Light / Rear Light / Front and Rear Hubs / Battery Hatch Cover1 year
Electric BikesFront Light / Kick Stand / Tire / Speed Handlebar / Power Brake Lever / Brake / Fender90 days
Display / Switch / Pedal / Freewheel / Thumb Shifter / Rear Derailleur180 days
Motor / Controller / Battery / Charger / Front Fork / Folding Stem / Handlebar1 year
Frame3 years
Kitchen AppliancesUnbranded products60 daysReship / Refund/
Brand products1 yearPlease click here for more details
Furniture Outlets2 yearsReship / Refund / ExchangePlease click here for more details
Products of other categories180 daysReship / Refund / Repair/
  Note: 1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties. 3.  Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties. 4.  If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). 5. Proof is needed for any non-human quality problems. 6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy. 7.【The warranty is invalid if the customer operates the product under the following circumstances】: – refresh the hardware or root the device – open the product to fix the device -modify, delete, customize or exchange product components -use the device in an inappropriate manner -continue to use the item once a fault occurs and causes more damage   3-Mar.-2022