Product Quality Guarantee Policy
For the following categories of products,Girlxz.com will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products/a new replacement.
3. Repair or exchange.
Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table .
| Product Guarantee Description | ||||
| Product category | Guarantee period | Guarantee Solutions | Additional Instructions | |
| Toys Hobbies and Robot | RC Drones / RC Parts / RC Vehicles / RC Robot / Toys /Musical Instruments | 30 days | Reship / Refund / Repair | Please click here for more details |
| Battery | 15 days | Reship | ||
| Smart Watches / Machinery Parts / PC Power Supplies / Accessories | 30 days | Reship / Refund / Repair | / | |
| Air Mouse | 90 days | Reship / Refund / Repair | / | |
| Smart Wristband / Keyboards & Mouse /
Graphics Card / Motherboard / Power Banks&Stations / Chargers / Smart socket / Consumer Electronics / Security Camera / Home & Garden |
90 days | Reship / Refund | / | |
| Health & Beauty Hair products | 90 days | Reship / Refund / Exchange | / | |
| Tools & Industrial products | Power Tools | 1 year | Reship / Refund / Exchange / Repair | / |
| Other products | 180 days | Reship / Refund / Exchange | / | |
| Office Furniture / Sports & Outdoors | 180 days | Reship / Refund / Repair | / | |
| Laptop | 1 year | Reship / Refund / Repair | Please click here for more details | |
| Mini PC | 1 year | Reship / Refund / Repair | Please click here for more details | |
| Secure Digital Memory Cards / USB Flash Drives / Laser Engraving Machines / Ebook Reador / Routers | 1 year | Reship / Refund / Repair | / | |
| Projector | 1 year | Reship / Refund | Please click here for more details | |
| 3D Printer | 1 year | Reship / Refund | Please click here for more details | |
| Smartphone | 1 year | Reship / Refund / Repair | Please click here for more details | |
| Solid State Drives | 2 years | Reship / Refund / Repair | / | |
| Tablet PC | Tablet PC | 1 year | Reship / Refund / Repair | Please click here for more details |
| Package included accessories | 90 days | / | ||
| Self-buying accessories | 180 days | |||
| Home Appliances | Brand products – Mainframe | 1 year | Reship / Refund | Please click here for more details |
| Brand products – Wearing accessories (Rolling Brush /
Side Brush / Filters / Cleaning Cloth / Wheels, etc.) |
60 days | Reship | Please click here for more details | |
| Headphone / Speaker | With battery | 90 days | Reship / Refund / Repair | / |
| Without battery | 180 days | / | ||
| Monitor | Monitor | 1 year | Reship / Refund / Repair | / |
| Package included accessories | 90 days | / | ||
| Self-buying accessories | 180 days | / | ||
| Lights & Lighting | Unbranded products | 90 days | Reship / Refund / Repair | / |
| Branded products | 1 year | / | ||
| Lamp Belt | 180 days | / | ||
| Electric Scooters | Handlebar Grip / Saddle / Foot Pad | 14 days | Reship / Refund | Please click here for more details |
| Wheels | 30 days | |||
| Battery / Charger | 180 days | |||
| Frame / Folded Components / Handlebar / Folding Stem /
Disc Brakes / Front Fork / Back Fork / Accelerator / Brake Device / Controller / Displaying Meter / Motor / Remote Controller / Front Light / Rear Light / Front and Rear Hubs / Battery Hatch Cover |
1 year | |||
| Electric Bikes | Front Light / Kick Stand / Tire / Speed Handlebar /
Power Brake Lever / Brake / Fender |
90 days | ||
| Display / Switch / Pedal / Freewheel / Thumb Shifter / Rear Derailleur | 180 days | |||
| Motor / Controller / Battery / Charger / Front Fork / Folding Stem / Handlebar | 1 year | |||
| Frame | 3 years | |||
| Kitchen Appliances | Unbranded products | 60 days | Reship / Refund | / |
| Brand products | 1 year | Please click here for more details | ||
| Furniture Outlets | 2 years | Reship / Refund / Exchange | Please click here for more details | |
| Products of other categories | 180 days | Reship / Refund / Repair | / | |
Note:
1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7.【The warranty is invalid if the customer operates the product under the following circumstances】:
– refresh the hardware or root the device
– open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage
3-Mar.-2022
